Quality Guarantee

Quality Guarantee

Moon Soul jewels has a permanent guarantee to the authenticity and quality of 925 silver and a guarantee against manufacturing defects for one month from the date of receipt of the products. 

All our jewelry is made of 925 Sterling Silver, which means that 92.5% is silver and 7.5% is copper, given that pure silver is too soft, and we need to add a little copper in order to make it harder and be able to shape it.

Sterling silver is a precious metal that you can wear in your daily life without damaging it or rust. However, under certain circumstances it can darken, but this is not a problem since it can be easily cleaned and will always maintain its properties just like the first day. To clean your silver jewelry, just follow the steps we told you about in tips for your jewelery section.

In addition, in all our jewelry with stones, the stones are natural (these are indicated in the description of each product). We have Rhodochrosite, Chrysocolla, Moonstone, Topaz, Labradorite, Onyx, Rose Quartz, Quartz, Mystic Quartz, Lapis Lazuli, Aquamarine, Howlite, Amazonite, Sodalite, Amethyst, Tiger Eye, Larimar, Chalcedony, Celestial Agate, Fuchsia Agate, Jade Stone, White Ellagita and Malachite. In some models, the stones like Turquoise, Ruby, Amber, Brown sunstone and Blue Sun Stone are reconstructed stones, they are made with the natural stone but joining several pieces. We work with natural materials such as mother-of-pearl or shells. And like the reconstructed stones, we have reconstructed coral. Other of our jewels are made with zircons and glass. However, Opal is an elaborate stone.

Manufacturing defect: referring to technical aspects of manufacturing.


❖ Excluded from the warranty:

• Part breakage or misuse.
• Crumpled parts.
• Scratched parts.
• Broken parts (bracelets and chain breakages).
• Tarnished parts (natural silver process - you need to clean).
• Parts with wear due to misuse or contact with abrasive products.
• On our instagram and website blog we have some tips on how to take care of your jewelry.

If you have any problem with the quality of your product, just contact us and we will be more than happy to help you and find a solution for you. The fastest way to contact us is via e-mail at info@moonsoul.com.au or at our WhatsApp +610426643667.